Frequently
Asked Questions about the Xcaret Tours
QUESTIONS ABOUT
THE GETTING THERE
QUESTIONS ABOUT THE TOUR
QUESTIONS ABOUT RESERVATIONS AND
CANCELLATIONS
QUESTIONS ABOUT ARRIVING BY CRUISE
SHIP
QUESTIONS ABOUT
THE GETTING THERE
We are staying
in a Cancun hotel, how do we get there?
We have hotel pickup. When you reserve we will send
you the exact time of pickup in your hotel lobby.
We are staying
in the Riviera Maya how do we get there?
We have hotel pickup. When you reserve we will send
you the exact time of pickup in your hotel lobby.
We have our on
car. Can we take this tour?
Yes, we will send you a map with instructions on
how to get there. From the
Cancun hotel zone your approximate travel time will
be about 1hour 15 minutes. We do sell tickets only
for Xcaret.
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QUESTIONS ABOUT
THE TOUR
Which tour do you
recommend? The Xcaret regular tour or the Xcaret
Full Day?
We recommend the Xcaret Full Day Tour because on
that one you get to see the Xcaret Night Show. On
the Xcaret regular tour you do not get to see the
Xcaret night show.
What is the Xcaret
Night Show?
The Xcaret Night Show is spectacle with over 250
performers. You will see traditional dances from
all over the country of Mexico. It is a fabulous
show.
I see that there
is lot of things to do in Xcaret. Do we get to go
and do as we please or is this an organized tour?
You will arrive by tour bus but once inside Xcaret,
the day is yours to spend as you please. We do recommend
that you select and do the things that interest
you the most first. The reason is that there are
so many things to do in Xcaret that you will probably
run out of time and energy before you do all the different
options.
Is any food or
drink included?
Food is only included in the Xcaret Plus tour which
does include a buffet lunch. Other than that, no
food or drink is included.
Is the water cold
in the subterranean river?
The water is cool. Temperature will be about 72
degrees
Is the water salty
in the subterranean river?
NO. the water is some of the freshest water and
clearest water in the world. The water is from the
underground spring system that flows under the entire
Yucatan peninsula.
How is the snorkeling
at Xcaret?
Xcaret has some fabulous snorkeling. Bring your
own gear or rent gear while in the park. But snorkeling
in Xcaret is a must.
How does Xel-Ha
differ from Xcaret?
While both are considered what are called eco-parks,
Xel-Ha is much more in a natural state than Xcaret.
Xel-Ha is noted for its fine beaches and great snorkeling
and it “wilderness” feel.
Xcaret has more activities and shows and is a much
more developed park. Both are great day trips but
with a different focus.
Which is best for you and your family is up to your
taste. If you like a lot of activities to see and
do then Xcaret may be a better choice for you.
Like to be left alone to do a little snorkeling
and lying in a hammock or on the beach the Xel-Ha
may be better for you.
According to Xel-Ha corporate their mission is simple:
Sustainable tourism and recreation in a preserved
natural environment.
Xel-Ha Park is a living invitation to enjoy nature
first hand and explore the legends of an ancient
culture; the Maya.
Our goal is the creation of an organized leisure
environment that promotes the appreciation and understanding
of the natural world.
Since you go to
Xel-Ha first can we stay at Xel-Ha if we decide
not to go on to Tulum?
Yes the bus will come back for you if you decide
that Xel-Ha is where you want to spend the day.
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QUESTIONS ABOUT
RESERVATIONS AND CANCELLATIONS
How do I know you
have space available?
If you reserve 10 to 30 days in advance you have
a 99% chance we have space for you. We recommend
you send in your reservation, complete with your
credit card information, and if space is not available
we will call or email you with when space is available.
So be sure to include your phone number on your
reservation form.
Is it possible
to make a reservation when I get to the Cancun or
Riviera Maya?
We do recommend you make your reservations as far
in advance as possible so that you are sure to get
the trip when you want to go. During the high season
from January to August there are many times we have
no space available 2-3 days in advance. To make
your reservation once you arrive in Cancun call
us at 898-4312 or if you are in the Riviera Maya
call us at 01-998-898-4312, and from the states
1-800-860-5917. If you have a U.S. cell phone while
in Mexico you may also dial 1-800-860-5917 to reserve.
What is your cancellation
policy?
You can cancel any tour up to 24 hours before departure
and only pay a 5% administrative processing fee.
If the trip is cancelled because the port is closed
or due to bad weather then you will receive a 100%
refund. Please remember we do not accept cancellations
from anyone but the person that made the reservation.
This is to protect you. Click
Here! To see all Cancellation and Change Policy.
Is the pricing
on the website correct?
Yes- we guarantee the prices you see. The prices
are accurate and complete meaning that there are
no additional charges. Our guarantee is that you
will not pay more than that published price on our
website. At the end of the tour a tip is optional
and is generally 10% - 15% of the price depending
on how much you like the tour and the service provided.
How can I check
the status of my reservation?
It is our objective that you know what is happening
with your reservation. We will send you an update
if we are going to be than 48 hours getting you
a response. If 48 hours has gone by and you have
gotten no update or coupon please call 1-800-860-5917
from the USA and Canada or +52-998-898-4312 from
the rest of the world. If you are already in Cancun
our local number is 898-4312 and if you are outside
Cancun dial 01-998-898-4312.
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QUESTIONS ABOUT
ARRIVING BY CRUISE SHIP
We are arriving
by cruise ship in Cancun. Will we be able to take
this tour?
This tour is not recommended if you are arriving
by ship. Your schedule as a rule will not fit the
departure and return times of the tour.
We are arriving
by cruise ship to Calica. Will we be able to take
this tour?
This tour is not recommended if you are arriving
by ship. Your schedule as a rule will not fit the
departure and return times of the tour.
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