Frequently Asked Questions about the Tulum Express – Archeological Tour

QUESTIONS ABOUT THE GETTING THERE
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT ARRIVING BY CRUISE SHIP

QUESTIONS ABOUT THE GETTING THERE

We are staying in a Cancun hotel, how do we get there?
We depart this tour from the Crab House here in Cancun. When you reserve you will receive a map. From all hotels in the Cancun hotel Zone the Crab House is centrally located and it is easy to find.

We are staying in the Riviera Maya how do we get there?
This tour is not available from the Riviera Maya. To take this tour you would need to get to the Crab House restaurant in Cancun for the departure.

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QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS

How do I know you have space available?
If you reserve 10 to 30 days in advance you have a 99% chance we have space for you. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form.

Is it possible to make a reservation when I get to the Cancun or Riviera Maya?
We do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. During the high season from January to August there are many times we have no space available 2-3 days in advance. To make your reservation once you arrive in Cancun call us at 898-4312, and from the states 1-800-860-5917. If you have a U.S. cell phone while in Mexico you may also dial 1-800-860-5917 to reserve.

What is your cancellation policy?
You can cancel any tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip is cancelled because the port is closed or due to bad weather then you will receive a 100% refund. Please remember we do not accept cancellations from anyone but the person that made the reservation. This is to protect you.

Is the pricing on the website correct?
Yes- we guarantee the prices you see. The prices are accurate and complete meaning that there are no additional charges. Our guarantee is that you will not pay more than that published price on our website. At the end of the tour a tip is optional and is generally 10% - 15% of the price depending on how much you like the tour and the service provided.

How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in Cancun our local number is 898-4312 and if you are outside Cancun dial 01-998-898-4312.

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QUESTIONS ABOUT ARRIVING BY CRUISE SHIP

We are arriving by cruise ship. Will we be able to take this tour?
This tour is not recommended if you are arriving by ship. Your schedule, as a rule, will not fit the departure and return times of the tour.
For tours available from the Calica cruise ship dock please click here.
For tours available from Cozumel please click here.

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