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Frequently Asked
Questions about the Private Tours from Riviera Maya
QUESTIONS
ABOUT THE VEHICLES
QUESTIONS ABOUT THE TOUR OR ACTIVITY
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT ARRIVING BY
CRUISE SHIP
| QUESTIONS ABOUT THE
VEHICLES |
|
What
type of vehicles do you use?
It depends on how many people you have in your group.
If you are a small group under 8 we use a Suburban. If you are
a group pf 8 or more then we will put in an Econoline van or in
a Toyota Hiace van which will accommodate up to 14 people.
We have more than 14 people but less
than 28 for two vehicles what can we do?
Let us assume that you have 20 people for a Tulum Private
tour. The price will be the $754 ($424 the cost for 14 people
in 1 vehicle + $330 the price for 6 people in the second vehicle.)
That makes the average cost $37.70 per person.
If we take two vehicles can we divide
the group as we wish?
Absolutely. You have both vehicles and you can put 10
in one and 10 in the example above.
| QUESTIONS ABOUT THE
TOUR OR ACTIVITY |
|
While
we have a scheduled tour can do other things too?
Yes you can do whatever you desire with the van for the
allotted time. If you want to completely change the itinerary
once you are in the van, simply talk to the driver. As long as
you do not go over the allotted time for your tour you are free
to do and go anywhere you desire. See something interesting along
the way by all means have the driver stop and check it out.
We would like an ice chest in the van,
is that possible?
Yes for no additional charge we will include an ice chest,
and then you can have the driver stop a t store and fill it with
ice and the refreshments of you choice.
The other option is that for $6 per person we will fill the ice
chest with beer, water, sodas – diet and regular.
Is the driver also a guide?
Your driver is not a guide for the archeological ruins
but he is your guide for the area. Please feel free to ask his
recommendations on things to do and see. You will need to pay
a guide for any of the archeological sites at the site entrance.
| QUESTIONS ABOUT RESERVATIONS
AND CANCELLATIONS |
|
How do I know you have a vehicle for
me?
If you reserve 10 to 15 days in advance you have a 99%
chance we will have a vehicle for you. We recommend you send in
your reservation, complete with your credit card information,
and a vehicle is not available we will call or email you with
when we do have a vehicle available. It is extremely rare that
we do not have a vehicle available but be sure to include your
phone number on your reservation form so that we may call you
in the event there is a problem.
Is it possible to make a reservation
when I get to the Cancun or Riviera Maya?
We do recommend you make your reservations as far in
advance as possible so that you are sure to get the trip when
you want to go. To make your reservation once you arrive in Cancun
call us at 898-4312 or if you are in the Riviera Maya call us
at 01-998-898-4312, and from the states 1-800-860-5917. If you
have a U.S. cell phone while in Mexico you may also dial 1-800-860-5917
to reserve.
What is your cancellation policy?
You can cancel any private tour up to 24 hours before
departure and only pay a 5% administrative processing fee. Please
remember we do not accept cancellations from anyone but the person
that made the reservation. This is to protect you. Click
Here! To see all Cancellation and Change Policy.
Is the pricing on the website correct?
Yes - we guarantee the prices you see. The prices are
accurate and complete meaning that there are no additional charges.
Our guarantee is that you will not pay more than that published
price on our website. At the end of the tour a tip is optional
and is generally 10% - 15% of the price depending on how much
you like the tour and the service provided.
How can I check the status of my reservation?
It is our objective that you know what is happening with
your reservation. We will send you an update if we are going to
be than 48 hours getting you a response. If 48 hours has gone
by and you have gotten no update or coupon please call 1-800-860-5917
from the USA and Canada or +52-998-898-4312 from the rest of the
world. If you are already in Cancun our local number is 898-4312
and if you are outside Cancun dial 01-998-898-4312.
| QUESTIONS ABOUT ARRIVING
BY CRUISE SHIP |
|
I am arriving by cruises ship to Calica.
Can I take a private tour?
No problem. What we will need to know is the time your
ship arrives. Please make sure it is local Playa del Carmen time
as “ship time” is always the time from your departure
city – which could be central time or eastern time.
We will then pick you up at the appointed time –your decision
– at the Calica cruise ship dock and away you go.
I am arriving by cruise ship to Playa
del Carmen. Can I take a private tour?
No problem. What we will need to know is the time you
arrive. Please make sure it is local Playa del Carmen time as
“ship time” is always the time from your departure
city – which could be central time or eastern time.
We will then pick you up at the appointed time at the Playa del
Carmen cruise ship dock and away you go.
I am arriving by cruise ship to Cozumel
how can I take a private tour?
No problem. What we will need to know is the time you
arrive. Please make sure it is local Playa del Carmen time as
“ship time” is always the time from your departure
city – which could be central time or eastern time.
Once you disembark you will need to take a cab to “Ferry
Dock” in Cozumel. The ferry leaves every hour on the hour
except 11 AM and 1 PM. Buy a one way ferry ticket for each person
(cost $11.00) to Playa del Carmen from one of the two companies.
We will then be waiting for you, 35 minutes later, in Playa del
Carmen where we will have a driver with a sign with your name
on it and away you go on your private tour.
Going back to Cozumel you must remember that
the ferry leaves every hour on the hour at: 1 PM, 3PM, 5PM, 6PM,
7PM. Note that there is no 2 PM or 4 PM ferry.
The reason you should buy a one way ticket is
that there are two ferry companies and they alternate hours when
the travel. Also they do not respect each others tickets so you
do not want to have a ticket for one company that is not going
at the hour when you need to go.
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