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Frequently Asked Questions about
the Jungle Tour
QUESTION
ABOUT THE HOTEL PICKUP
QUESTION ABOUT RESERVATIONS AND CANCELLATIONS
QUESTION ABOUT THE TOUR
QUESTION ABOUT ARRIVING BY CRUISE SHIP
| QUESTION ABOUT THE HOTEL PICKUP |
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Is transportation available in Cancun?
No we do not have pick up from the hotels in Cancun. However
you really do not need hotel pickup if you are in Cancun. You will be
a short bus or taxi ride from the departure area no matter where you are
in Cancun. We will send you a map so you know where we are or just give
the map to a cab driver.
How do I take this tour from Playa del Carmen?
We have hotel pickup in the Riviera Maya. When you reserve we
will inform you of the pickup time.
How do I take this tour from a Riviera Maya Hotel?
We have hotel pickup in the Riviera Maya. When you reserve we will inform
you of the pickup time.
How do I take this tour from Isla Mujeres?
You will need to take the ferry from Isla Mujeres to the ferry terminal
at Puerto Juarez and then take a cab to departure point. We will send
you a map and instructions when you reserve.
| QUESTION ABOUT ARRIVING BY
CRUISE SHIP |
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We are arriving by cruise ship in Cancun. Will
we be able to take this tour?
Please check the arrival time and departure time of your ship and compare
it to the tour departure and return times. With that information you will
be able decide if this tour is for you. If the answer is “no”
please allow us to make other tour recommendations which will fit your
time schedule. We also have this private tours to Tulum Xel-Ha. Please
inquire that can be tailored to your cruise ship schedule.
We are arriving by cruise ship in Playa del Carmen - Calica. Will
we be able to take this tour?
Please check the arrival time and departure time of your ship and compare
it to the tour departure and return times. With that information you will
be able decide if this tour is for you. If the answer is “no”
please allow us to make other tour recommendations which will fit your
time schedule. We also have this private tours to Tulum Xel-Ha. Please
inquire that can be tailored to your cruise ship schedule.
| QUESTIONS ABOUT RESERVATIONS
AND CANCELLATIONS |
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How do I know you have space available?
If you reserve 7 to 10 days in advance you have a 100% chance
we have space for you. We recommend you send in your reservation, complete
with your credit card information, and if space is not available we will
call or email you with when space is available. So be sure to include
your phone number on your reservation form.
Is it possible to make a reservation when I
get to Cancun?
We do recommend you make your reservations as far in advance
as possible so that you are sure to get the trip when you want to go.
During the high season from January to August there are many times we
have no space available 2-3 days in advance. To make your reservation
once you arrive in Cancun call us at 898-4312 or if you are outside Cancun
call us at 01-998-898-4312, and from the states 1-800-860-5917.
What is your cancellation policy?
You can cancel any trip or tour up to 24 hours before departure
and only pay a 5% administrative processing fee. If the trip or tour is
cancelled by the operator you will receive a 100% refund or we will reschedule
at your request. Click
Here! to see all Cancellation and Change Policy.
Is the pricing on the website correct?
Yes. The prices are accurate and complete meaning that there
are no additional charges. Our guarantee is that you will not pay more
than that published price on our website. At the end of the tour a tip
is optional and is generally 10% - 15% of the price depending on how much
you like the tour and the service provided.
I send in a reservation with my credit card
and what happens?
Once you send a reservation we confirm that there is space available.
Then we charge your card. We then put the confirmation number on a coupon
or voucher and send it to you in an email. You print it and that is your
paid receipt for the tour. You present the coupon at check in.
Should I send in my credit card with the reservation?
Yes because you have a much better chance of getting the tour
the less time that goes by before the departure. If there is no space
available we will not charge your credit card but advise when the tour
is available closest to the date you want. If you send in a reservation
form without a credit card number inquiring about availability then we
respond, simply more time passes giving the tour more time to fill up.
Again once you are ready to reserve it is best to send your reservation
with a credit card. Please remember no reservation is made until we have
payment via your credit card or by other means.
How can I check the status of my reservation?
It is our objective that you know what is happening with your
reservation. We will send you an update if we are going to be than 48
hours getting you a response. If 48 hours has gone by and you have gotten
no update or coupon please call 1-800-860-5917 from the USA and Canada
or +52-998-898-4312 from the rest of the world. If you are already in
Cancun our local number is 898-4312 and if you are outside Cancun dial
01-998-898-4312.
Do you have group discounts?
Yes. Groups begin with a few as 10 people so please ask.
What types of food and drinks are included?
There is no food served but you will receive soft drinks and water.
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