Frequently Asked Questions about the Chichen Itza Light and Sound Tour
Departure Questions
From what hotels do you pick up in Cancun?
We pick up from all hotels in and around Cancun, the Hotel Zone, Downtown and Puerto Juarez. We will send you a pickup time when you reserve but most pick ups are about 10:00 AM
Just
reserve here.
How do I take this tour from Playa del Carmen?
This tour is NOT available for hotels Playa del Carmen.
How do I take this tour from a Riviera Maya Hotel?
This tour is ONLY available for hotels from Cancun to the Iberostar Paraiso. So this tour is not available south of the Iberostar Paraiso which included Playa del Carmen or hotels south of Playa del Carmen in places such as Puerto Aventuras and Tulum.
How do I take this tour from Isla Mujeres?
You will need to take the ferry from Isla Mujeres to the ferry
terminal at Puerto Juarez where we pick up. Pick up time is at
9:45 AM so you will need to catch a ferry that arrives before
that time. Both ferry terminals in Puerto Juarez have scheduled
pick up times at 9:45 AM.
How do I take this tour from Puerto Juarez?
Puerto Juarez hotels are part of the regular Cancun pick up. We
will send you pick up time when you reserve.
You may also go to either ferry terminal in Puerto Juarez for
a 9:45 AM pickup.
How do I take this tour from Cozumel?
This tour is not available from Cozumel.
Tour Questions
What is the difference between the light and sound tour and the Chichen Itza deluxe tour?
The hour in which you leave and the Chichen Itza deluxe tour does not stay for the night show.
Both tours are very good. The advantage to the Chichen Itza light and sound tour is that you get to see Chichen Itza by day and by night.
How long the drive is to the Chichen Itza Site?
The actual drive time to the site in the a bus is about 2 ½ hours.
How long do you stay at the site?
You will be at the Chichen Ruins 3 hours.
How long are you at Ik-Kil?
You will be at the Ik-Kil Cenote 45 minutes. How far in advance should the tour be booked?
When you know your vacation schedule we recommend you make your tour reservations. This tour we recommend you reserve one week in advance.
Can I reserve when I arrive in Cancun?
Yes just call from your Cancun hotel 898-4312 or 887-8069. To call us from outside Cancun dial 01-998-898-4312. We do recommend that you reserve in advance so that you get what you want when you want. For this tour we recommend your reserve 1 week or more in advance.
What is your refund policy in the event I must cancel?
You may change any tour 48 hours or more before the departure time and incur no penalty. You may cancel any tour up to 48 hours before departure time and only be charged a 5% credit card charging fee. Tours canceled due to weather or by the tour operator get a 100% refund.
How many people are on the bus?
The buses hold a maximum of 53 people.
Does the bus have a washroom?
The buses on the Chichen Itza Light and Sound tour and the Chichen Itza Deluxe tour do have restrooms. The buses on the Chichen Itza Regular tour do not have restrooms.
Do we get to swim at the Ik Kil cenote or sinkhole?
Yes. So bring your suit and a towel. Your time is limited (45
minutes) but it is a great refreshing place to cool.
Do you have group discounts?
Yes. Groups begin with a few as 10 people so please ask.
How is your tour better than all the other tours you find on the internet?
While Chichen Itza is the same regardless of the tour you take, we pride ourselves on excellent service and experienced guides that will make every effort to make your tour enjoyable. Don’t be fooled by cheap imitations.
What is on the buffet lunch?
The lunch includes salads, breads, and Yucatan regional dishes of chicken and pork.
Cruise Ship Questions
We are arriving by cruise ship in Cancun. Will we be able to take this tour?
Please check the arrival time and departure time of your ship. With that information you will be able decide if this tour is for you. If the answer is “no” please allow us to make other tour recommendations which will fit your time schedule.
We are arriving by cruise ship in Playa del Carmen - Calica. Will we be able to take this tour?
Please check the arrival time and departure time of your ship. With that information you will be able decide if this tour is for you. If the answer is “no” please allow us to make other tour recommendations which will fit your time schedule.
We are arriving by cruise ship in Cozumel. Will we be able to take this tour?
Please check the arrival time and departure time of your ship. With that information you will be able decide if this tour is for you. If the answer is “no” please allow us to make other tour recommendations which will fit your time schedule
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Experience a magical Mayan moment. Hear it, see it and feel it. The Chichen Itza light and sound show is a must for Mayan Ruin “buffs.” Chichen Itza was one of the capitals of the Mayan Empire and it will dazzle you as it is lit up by powerful and colorful lights at night. Travel back in time and feel the history in the grand archeological site. Come and see it in the day and then avoid some of the heat and check out this great Mayan site at night.