Frequently
Asked Questions about the ALBATROS - Sail Away to Isla Mujeres
QUESTIONS ABOUT THE
GETTING THERE
QUESTIONS ABOUT THE TOUR OR ACTIVITY
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT THE GETTING
THERE
We are staying in the Cancun hotel
zone how do we no where to go?
We will send you a map when you reserve and you can to the departure
point by bus or you can go by taxi. Some hotels will close enough
to walk but generally a taxi or bus is recommended.
Do you have hotel pick up in the
Cancun hotel zone?
No this tour does not offer Cancun hotel zone pickup. If you have
a group of over 6 people it will probably be cheaper to let us do
a private transfer for you. Ask for a quote by phone or by email.
We are staying in the Riviera
Maya can we take this tour?
We do have pickup in the Riviera Maya and the cost is $10 USD per
person. The price must be paid upon boarding the van.
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QUESTIONS ABOUT THE TOUR OR
ACTIVITY
Is the Catamaran motor driven or
a sail boat?
This catamaran is a sail driven boat – with an auxiliary engine.
If you want a sailing a motor driven catamaran click here ISLA MUJERES
ADVENTUE.
If we do not want to do an activity
can we pass?
This is your day. You do as much or as little as you want. Want
to pass on an activity; there will be another - even if it is lying
in a hammock.
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QUESTIONS ABOUT RESERVATIONS
AND CANCELLATIONS
How do I know you have space available?
If you reserve 10 to 30 days in advance you have a 99% chance we
have space for you. We recommend you send in your reservation, complete
with your credit card information, and if space is not available
we will call or email you with when space is available. So be sure
to include your phone number on your reservation form.
Is it possible to make a reservation
when I get to the Cancun or Riviera Maya?
We do recommend you make your reservations as far in advance as
possible so that you are sure to get the trip when you want to go.
During the high season from January to August there are many times
we have no space available 2-3 days in advance. To make your reservation
once you arrive in Cancun call us at 898-4312 or if you are in the
Riviera Maya call us at 01-998-898-4312, and from the states 1-800-860-5917.
If you have a U.S. cell phone while in Mexico you may also dial
1-800-860-5917 to reserve.
What is your cancellation policy?
You can cancel any tour up to 24 hours before departure and only
pay a 5% administrative processing fee. If the trip is cancelled
because the port is closed or due to bad weather then you will receive
a 100% refund. Please remember we do not accept cancellations from
anyone but the person that made the reservation. This is to protect
you.
Click Here! To see all
Cancellation and Change Policy.
Is the pricing on the website
correct?
Yes- we guarantee the prices you see. The prices are accurate and
complete meaning that there are no additional charges. Our guarantee
is that you will not pay more than that published price on our website.
At the end of the tour a tip is optional and is generally 10% -
15% of the price depending on how much you like the tour and the
service provided.
How can I check the status of
my reservation?
It is our objective that you know what is happening with your reservation.
We will send you an update if we are going to be than 48 hours getting
you a response. If 48 hours has gone by and you have gotten no update
or coupon please call 1-800-860-5917 from the USA and Canada or
+52-998-898-4312 from the rest of the world. If you are already
in Cancun our local number is 898-4312 and if you are outside Cancun
dial 01-998-898-4312.
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