Frequently
Asked Questions about the Snorkel Express – Catamaran –
Puerto Aventuras
Questions about the Getting
there
Questions about the Tour or Activity
Questions about Reservations
and cancellations
Questions about arriving by cruise ship
We are staying in the Riviera Maya how do
we get there?
Based on the location we will be glad to quote your group round
trip transportation. Normally the cost will be between $5 and $10
per person depending on the distance your hotel is from the departure
dock.
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Frequently Asked Questions click here
Where do we go snorkeling?
We sail down the Yucatan coast to a nice cove and secluded beach
where you will snorkel.
We are staying in Cancun, can we take this
tour?
Yes you can but, we do recommend that you take the Wind
Games tour if you are staying in Cancun. To see the Wind Games
tour click
here. If you just want a cocktail cruise aboard a catamaran please
click
here.
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Frequently Asked Questions click here
How do I know you have space available?
If you reserve 10 to 30 days in advance you have a 99% chance we have
space for you. We recommend you send in your reservation, complete
with your credit card information, and if space is not available we
will call or email you with when space is available. So be sure to
include your phone number on your reservation form.
Is it possible to make a reservation when
I get to the Riviera Maya?
We do recommend you make your reservations as far in advance as possible
so that you are sure to get the trip when you want to go. During the
high season from January to August there are many times we have no
space available 2-3 days in advance. To make your reservation once
you arrive in Cozumel call us at 01-998-898-4312, and from the states
1-800-860-5917.
What is your cancellation policy?
Cancellation policy: Cancellations can be made up
to 14 days before the scheduled departure and you pay only a 5% administrative
fee. Cancellations less than 14 and more than 7 days before the event
are subject to a 25% penalty of the total amount of the tour. Cancellations
less than 7 days before the event are subject to a 100% penalty. Cancellations
because of weather will receive a 100% refund.
Is the pricing on the website correct?
Yes. The prices are accurate and complete meaning that there are no
additional charges. Our guarantee is that you will not pay more than
that published price on our website. At the end of the tour a tip
is optional and is generally 10% - 15% of the price depending on how
much you like the tour and the service provided.
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Frequently Asked Questions click here
I send in a reservation with my credit
card and what happens?
Once you send a reservation we confirm that there is space available.
Then we charge your card. We then put the confirmation number on a
coupon or voucher and send it to you in an email. You print it and
that is your paid receipt for the tour. You present the coupon at
check in.
Should I send in my credit card with the
reservation?
Yes because you have a much better chance of getting the tour the
less time that goes by before the departure. If there is no space
available we will not charge your credit card but advise when the
tour is available closest to the date you want. If you send in a reservation
form without a credit card number inquiring about availability then
we respond, simply more time passes giving the tour more time to fill
up. Again once you are ready to reserve it is best to send your reservation
with a credit card. Please remember no reservation is made until we
have payment via your credit card or by other means.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation.
We will send you an update if we are going to be more than 48 hours
getting you a response. If 48 hours has gone by and you have gotten
no update or coupon please call 1-800-860-5917 from the USA and Canada
or +52-998-898-4312 from the rest of the world. If you are already
in Cancun our local number is 898-4312 and if you are outside Cancun
but in Mexico dial 01-998-898-4312.
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Frequently Asked Questions click here
We are arriving by cruise ship in Cozumel.
Will we be able to take this tour?
This tour is not recommended if you are arriving by ship to Cozumel.
We are arriving by cruise ship to Playa
del Carmen - Calica. Will we be able to take this tour?
If you arriving at Playa del Carmen you are a short 15 minute taxi
ride away from the departure dock area in Puerto Aventuras and you
may have time to do this tour depending on your ships departure time
in the evening. You can not be back to the ship before 5:30 PM Central
Time at the earliest. So check you departure schedule.
How do we get to the Dolphin Swim area
from the Ship n Playa del Carmen?
When you arrive by cruise ship you will disembark and there you will
need to take a taxi to Puerto Aventuras some 15 minutes away. The
other option is to arrange pick up at the dock by us. Request pickup
when you reserve and be prepared to pay upon boarding the van.
We are arriving by cruise ship to Calica.
Will we be able to take this tour?
When you arrive by cruise ship you will disembark and there you will
need to take a taxi to Puerto Aventuras some 15 minutes away. The
other option is to arrange pick up at the dock by us. Request pickup
when you reserve and be prepared to pay upon boarding the van.
Click
Here to Reserve | Back to Top | For
Frequently Asked Questions click here |
