Selvatica Extreme Canopy Adventure
Call Us Toll Free in Cancun 1-800-860-5917

Frequently Asked Questions about the Selvatica Extreme Canopy Adventure

QUESTION ABOUT HOTEL PICKUP
QUESTION ABOUT THE TOUR
QUESTION ABOUT RESERVATIONS AND CANCELLATIONS

QUESTION ABOUT HOTEL PICKUP

Does this tour have hotel pick up?
Yes, this tour has hotel pick up at all Cancun Hotels and the hotels in the Riviera Maya. If you hotel is small and not listed it does not mean that there is not hotel pickup. In the interest of space we cannot list all hotels. But if you are close to a hotel on the list then we have pickup. Please see the questions below for which zone you hotel is in.

Is this tour available from Cancun hotels?
Yes there is pickup at ALL CANCUN HOTELS – IN THE CANCUN HOTEL ZONE AND DOWNTOWN CANCUN.
The list below is for the hotels in the RIVIERA MAYA that are included in the Cancun Tour Pickup Zone.

THE SELVATICA CANCUN TOUR PICKUP ZONE INCLUDES:
→ All hotels in the Cancun Hotel Zone – “Zona Hotelera”
→ All hotels in downtown Cancun including Excellence Playa Mujeres.
→ The following hotels in the Riviera Maya are in the Cancun pickup zone:

When you reserve we will send you the exact pickup time at your hotel.

Which hotels in the Riviera Maya have pickup?
We pickup directly outside the hotel lobby for all hotels from the Maroma (near Playa del Carmen) down the coast to Dreams Tulum (almost in Tulum.)

THE RIVIERA MAYA SELVATICA TOUR PICKUP ZONE INCLUDES:
→ The following hotels in the Riviera Maya have pickup:

If you are located in a small hotel or villa “between” any two hotels on this list we can also pick you up.

My hotel is not on the list what do I do?
If you are located in a small hotel or villa “between” any two hotels on this list we can also pick you up.

If you are not in between two hotels on the list we recommend that you get to Plaza Playacar for pickup. We will send you the exact pickup time in Plaza Playacar when you reserve.

What time do we get back to our hotel?
You will be returned to your hotel approximately 5 hours after your pickup.

I have a car. How do I get to Selvatica from Cancun?
If you are in Cancun (Downtown or in the Cancun hotel zone) follow these instructions. Please take the highway to Playa del Carmen. That means you will go south toward Puerto Morelos and Playa del Carmen. If you are in doubt take the road to the airport. Then just on past the airport exit toward Playa del Carmen and Puerto Morelos.

When you get to Puerto Morelos please take the right hand lane (sort of an access road.) After the PEMEX gas station, you'll pass two speed bumps and 500 mts (1/4 mile) ahead you will find a "Selvatica" sign. Take the curve to the right at the Selvatica sign; from this point you have to drive for 19 kilometers (12 miles) and then follow the signs on the right into the Selvatica park. Parking in the park will be indicated and will be small niches for one car carved out of the jungle.

I have a car. How do I get to Selvatica from Playa del Carmen?
If you are in the Playa del Carmen please take the highway to Cancun or towards the Cancun airport. That means you will take a right on the main highway and go north. When you get to Puerto Morelos please take the middle lane. At the traffic light make a "U" turn and take the side road (far right lane) back towards the Playa del Carmen. The side road will be next to the PEMEX gas station.
After the PEMEX gas station, you will pass two speed bumps and 500 mts (1/4 mile) ahead you will find a rustic "Selvatica" sign. Take the curve to the right at the Selvatica sign; from this point you have to drive for 19 kilometers (12 miles) and then follow the signs on the right into the Selvatica park. Parking in the park will be indicated and will be small niches for one car carved out of the jungle.

I have a car How do I get to Selvatica from the Riviera Maya?
If you are in the Riviera Maya between Cancun and Puerto Morelos follow these instructions. Please take the highway to Playa del Carmen. That means you will go south toward Puerto Morelos and Playa del Carmen from your location.
When you get to Puerto Morelos please take the right hand lane (sort of an access road.) After the PEMEX gas station, you'll pass two speed bumps and 500 mts (1/4 mile) ahead you will find a "Selvatica" sign. Take the curve to the right at the Selvatica sign; from this point you have to drive for 19 kilometers and then follow the signs on the right into the Selvatica park. Parking in the park will be indicated and will be small niches for one car carved out of the jungle.

If you are in the Riviera Maya south of Puerto Morelos (includes – Mayan Palace, Playa del Carmen, Puerto Aventuras, Akumal, south to Tulum) Please take the highway to Cancun. That means you will take a right on the main highway and go north. When you get to Puerto Morelos please take the middle lane. At the traffic light make a "U" turn and take the side road (far right lane) back towards the Playa del Carmen. The side road will be next to the PEMEX gas station. After the PEMEX gas station, you will pass two speed bumps and 500 mts (1/4 mile) ahead you will find a rustic "Selvatica" sign. Take the curve to the right at the Selvatica sign; from this point you have to drive for 19 kilometers (12 miles) and then follow the signs on the right into the Selvatica park. Parking in the park will be indicated and will be small niches for one car carved out of the jungle.

Do you have pickup at the Calica Cruise ship dock?
Yes we can pick you up and return you to the Calica Cruise Ship dock, but we have a minimum of 6 people for a pickup in the Calica Cruise Ship dock.

How long does it take to get to Selvatica once we leave the main road?
The distance is 12 miles or 20 kilometers and takes about 25 minutes.

Do you have group pick up?
Yes, you tell us the size of your group and we will arrange transportation for your group from any location in Cancun and the Riviera Maya.

We are staying in Cozumel? How do we get from the Playa Del Carmen ferry to Selvatica?
You will need to take the ferry to the Playa del Carmen Ferry dock. Then you will need to go Plaza Playacar or go the area in front of the Playacar Palace Hotel where we will pick you up. Don’t worry we will send you a map and both are within walking distance of the Ferry dock.

Selvatica Recommended Ferry from Cozumel to Playa del Carmen (Ferry transfer time is 45 minutes)
Selvatica Tour Time        9:00 AM   10:30 AM   12:00 AM     1:30 AM
Playacar Palace Pick up  7:30 AM     9:00 AM   10:30 AM   12:00 AM
Ferry to take                    5:00 AM     8:00 AM     9:00 AM   10:00 AM

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QUESTION ABOUT THE TOUR

What should I bring on the tour?
Light clothing is recommended. Also bring sunglasses and your bathing suit for your swim in the cenote and a towel if you want too. See question below regarding sun tan lotion and insect repellant.

What about sun tan lotion and insect repellant?
In the interest of keeping the cenote clean and pure we only allow biodegradable sunscreen and insect repellent. DO NOT put on regular sun tan lotion or insect repellant BEFORE your cenote swim. After the cenote swim please feel free to put on sun tan lotion or insect repellant. If you feel you are sensitive to the sun then please dress accordingly or feel free to use sun tan lotion if you DO NOT plan to go for a refreshing swim in the cenote.

What is the maximum weight to do the Zip line?
The maximum weight limit for the Zip lines is 150 kilos or 330 pounds. (See Size limits below.)

What is the maximum size limit to do the Zip lines?
The maximum waist size is 120 cm / 47 inches and the maximum thigh measurement is 66 cm / 27 inches.

How old does a child need to be to be able to go on the zip lines?
Children as young as 3 can go on the zip line when “tethered” to one of our guides.

How old does a child need to be to go alone and not be tethered to a guide?
Children must be 8 to go alone and un-accompanied by a guide.

Do I need extra cash?
You only need extra cash for extra refreshments and souvenirs.

What kind of souvenirs are there?
You will be able to buy caps and t-shirts; by the way some are really cool.

How many guides are there?
The number of guides depends on the size of the group. Generally there are 8 guides in the zip line area and 3 guides in the cenotes.

Is there food?
Yes, a light lunch is served which consists of grilled chicken, rice and beans.

How high are the zip lines above the jungle floor?
You will be on the zip lines approximately 15 to 20 feet (5 to 7 meters) above the jungle floor.

How much climbing (up or down) is involved in the zip line tour?
The climbing involved if for you to gain altitude to depart on the first zip line. Then as you go from zip line tower to zip line tower you will be climbing some steps again to gain height.

Will we see wild animals?
Yes with luck you will see jungle birds including parrots, spider monkeys, white tailed deer and other local jungle animals.

Are the Zip lines safe?
The zip lines are extremely safe as all the equipment and the zip lines themselves are designed to carry several times the weight they actually carry.

After the tour do we get to buy Selvatica souvenirs?
Yes you will get an opportunity to buy Selvatica souvenirs during your stay at Selvatica. At this time we do not offer clothes on our website so buy your caps and shirts at the park.

I have a group but we were advised not to book early because of the weather?
We recommend that you book as far in advance as possible. Do not wait until you get to Cancun or you probably will not get to go as we do sell out, particularly if you have a group.
Regarding the weather. We have all weather tours and a little rain does not slow us down.

I am interested only in zip lines - no transportation (we have a car) -no lunch. Is it possible to just book the zip lines and cenote swim?
We do have a zip line tour without transportation. However we do not have a zip line tour without lunch. The cenote is included in the tour.

Our flight leaves Cancun at 4:30pm. We were hoping to do the early morning tour before we leave. Is it possible to be picked up at our hotel and dropped off at the airport? If so, can we store our luggage?
We do not recommend that you try to do our tour on the day of arrival or on the day of departure. If anything goes wrong you have a huge problem. Storing of your luggage is not a problem, but if there is any unexpected delay you have a problem. We cannot drop you at the airport.

We have our own rental car and I need your address!
When you reserve we will send you a detailed map. Also there is a map located on the website.
Click here to see the map.

What is your slowest day of the week, less people is better for us?
We are fortunate in that our tour is so popular we are going out full most days. There is not really one day better than the other but Saturday as it is a day that people arrive and leave Cancun at times is less busy.

Which tour is best for 2 kids 9 and 11 and a little shy of danger?
Never at any time will your children be in any danger. As the zip lines are a standard part of all the tours it really is up to you.
The regular zip line tour is generally a good place to start.

If we have our own transportation, where does tour leave from?
If you have your own transportation please click on the map and make a copy after you make your reservation and we will see you at the park which is where you will depart on the tour. Click here for the map.

I was curious about how much drinking of alcoholic beverages there is on the tours. We don't really want to deal with a group of drunks!
There is no drinking on the tours. We do have a bar for a drink after the tour if you desire to buy one, but you will not be dealing with people drinking on our tours.

Can I read review about the tour on Trip Advisor?
The Selvatica Canopy Expedition is the number 2 rated tour on Trip Advisor for the Cancun area. To read about it go toe www.tripadvisor.com and then in the search box type in Selvatica. There you will be able to read some of the Recent reviews about the Selvatica Canopy Expedition and Adventure Tour.

Is the area where the Selvatica park is located safe?
The journey through the Mexican Yucatan Jungle to get to the Selvatica Park is quite safe as you will travel on main roads except for the last 2 miles.
You must remember that we pick you up at your hotel outside the lobby – transport you to the park, which is totally private, then transport you back to the lobby of your hotel. You are never left alone or are you placed in harms way.

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QUESTION ABOUT RESERVATIONS AND CANCELLATIONS

What happens once I reserve?
Once you send in a reservation with your credit card we will charge your card the amount of the tour. Then we will send you a coupon which you will print and bring with you to be given to the driver at the time of pickup. The coupon is your proof of purchase and will have a unique confirmation number and coupon number on it and an emergency phone number to call if something goes wrong.

How will the charge read on my credit card?
The charge will be from Vista Travel and Tour in McAllen, Texas. We do our charging in the USA so that you do not have to pay an extra 3% “exchange rate differential fee.” All credit cards have started charging a fee for credit card charges done outside the home country of the card holder. So to save you money we do our charging in the USA.

What is your cancellation policy?
You can cancel any tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip is cancelled because of lightning or bad weather then you will receive a 100% refund. This tour is really not affected by rain except when there is lightning. Please remember we do not accept cancellations from anyone but the person that made the reservation. This is to protect you. Click Here! To see all Cancellation and Change Policy.

What if I want to change the date of the trip?
No problem, we will gladly move any trip for you to a different day, space permitting, as long as you give us a minimum of 24 hours notice. There is no fee for changes.

Is it possible to make my reservation when I get to Cancun?
Yes. We do recommend you make all your tour your reservations as far in advance as possible so that you are sure to what you want, when you want it. During the high season from January to August there are many times we have no availability 7-10 days in advance.
To reserve once you arrive in Cancun call us at 898-4312 or if you are outside Cancun call us at 01-998-898-4312. If you have a U.S. cell phone you may call 1-800-860-5917.

We now have more people that want to goon the tour. What do we do?
To reserve space for more people once you arrive in Cancun call us at 898-4312 or if you are outside Cancun call us at 01-998-898-4312. If you have a U.S. cell phone, or are still in the states, you may call 1-800-860-5917. We will do our best to accommodate your other guests. Space permitting, no problem, or we will make recommendations of another day when we can accommodate all your guests.

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