Frequently
Asked Questions about the Shark Encounter and Shopping Day –
(while staying in The Riviera Maya)
Questions about transportation
Questions about the Shark Encounter activity
Questions about Reservations
and cancellations
Questions about arriving by cruise ship
How do I get from my hotel in the Riviera
Maya to the shark area?
We have hotel pick up for the Shark Encounter and Shopping Day.
We will send you pick up times when you reserve, just be sure to send
us your hotel in the Riviera Maya.
What must additional people pay if they want
to watch the Shark Encounter activity?
Additional people must pay $10 to watch the activity. They may consider the $13 entrance
price to the Interactive Aquarium as they then get the benefit of
viewing the Interactive Aquarium. To reserve for the Interactive Aquarium
please click
here.
Click
Here to Reserve | Back to Top | For
Frequently Asked Questions click here
Can people that are not doing the Shark Encounter
watch?
Yes. There is a spectator area for people to watch the participants
in the shark cage.
Where does actual activity take place?
In a beautiful huge shark tank in the Interactive Aquarium. The
Interactive Aquarium has a restaurant and bar as well as some great
shopping attached and some great aquarium attractions.
Click
Here to Reserve | Back to Top | For
Frequently Asked Questions click here
How do I know you have space available?
While this is one of the most popular activities in Cancun if you
reserve 7 to 10 days in advance you have a 99% chance we have space
for you. We recommend you send in your reservation, complete with
your credit card information, and if space is not available we will
call or email you with when space is available. So be sure to include
your phone number on your reservation form.
Is it possible to make a reservation when
I get to the area?
We do recommend you make your reservations as far in advance as possible
so that you are sure to get the trip when you want to go. During the
high season from January to August there are many times we have no
space available 2-3 days in advance. To make your reservation once
you arrive in Cancun call us at 898-4312 or if you are outside Cancun
in the Riviera Maya call us at 01-998-898-4312, and from the states
1-800-860-5917.
What is your cancellation policy?
You can cancel any trip up to 24 hours before departure and only pay
a 5% administrative processing fee. If the trip is cancelled because
the port is closed by the port captain due to weather then you will
receive a 100% refund. Click
Here! To see all Cancellation and Change Policy.
Is the pricing on the website correct?
Yes. The prices are accurate and complete meaning that there are no
additional charges. Our guarantee is that you will not pay more than
that published price on our website.
Click
Here to Reserve | Back to Top | For
Frequently Asked Questions click here
I send in a reservation with my credit
card and what happens?
Once you send a reservation we confirm that there is space available.
Then we charge your card. We then put the confirmation number on a
coupon or voucher and send it to you in an email. You print it and
that is your paid receipt for the tour. You present the coupon at
check in.
What happens if there is no space in the
day or time I want?
If there is no space for the day and time you want we will not charge
your card. We will call or email you immediately and make a recommendation
as to when you may be able to do the event.
Should I send in my credit card with the
reservation?
Yes because you have a much better chance of getting the tour the
less time that goes by before the departure. If there is no space
available we will not charge your credit card but advise when the
tour is available closest to the date you want. If you send in a reservation
form without a credit card number inquiring about availability then
we respond, simply more time passes giving the tour more time to fill
up. Again once you are ready to reserve it is best to send your reservation
with a credit card. Please remember no reservation is made until we
have payment via your credit card or by other means.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation.
We will send you an update if we are going to be than 48 hours getting
you a response. If 48 hours has gone by and you have gotten no update
or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312
from the rest of the world. If you are already in Cancun our local
number is 898-4312 and if you are outside Cancun dial 01-998-898-4312.
Click
Here to Reserve | Back to Top | For
Frequently Asked Questions click here
We are arriving by cruise ship will we
be able to take this tour?
If you are arriving to Calica this tour will not normally work for
you.
If you are arriving to Playa del Carmen this tour will not normally
work for you.
If you are arriving to Cozumel this tour will not work for you.
If you are arriving to Cancun click here to go the page for this activity
for the Cancun area.
Click
Here to Reserve | Back to Top | For
Frequently Asked Questions click here |
