Jungle Jim’s ATV Adventure Tour

Frequently asked Questions about the Jungle Jim's ATV Adventure

QUESTIONS ABOUT PICKUP
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT THE TOUR

Is this tour available from Cancun hotels?
No at this time this tour is not available from Cancun hotels. For an ATV adventure available from Cancun Hotels please click here.

Which hotels in the Riviera Maya have pickup?

We pickup from the following hotels and when you reserve we will send you the pickup time:
Ibero Paraiso del Mar / Lindo; Secrets Capri; Viva Maya, Viva Azteca, All Riu Hotels, Palace Playacar, Gala Resorts, Ibero Tucan, Ibero Quetzal, Royal Hideaway, Allegro Resorts Playacar.

In Puerto Aventuras: Catalonia Riviera Maya, Sunscape.

In the rest of the Riviera Maya we pick up at the: X-Pu Ha Palace, Barcelo Maya Beach, Copacabana, Club Maeva, Sunscape Tulum, Palladium Colonial, Akumal Beach Resort and Bahia Principe Tulum.

I do not see my hotel on the list for pickups?
If your hotel is in Playa del Carmen or in the Riviera Maya south of Playa del Carmen on the way to Tulum we can pick you up. Just put the hotel name on your reservation form and we will send you the pick up time with your coupon.

What should I bring on the tour?
Light clothing is recommended. Also bring sunglasses and your bathing suit for your swim in the cenote and a towel if you want too.

Do I need extra cash?
You only need extra cash for extra refreshments and souvenirs.

How many guides are there?
Every tour departs with two guides. One in front of the group and one at the tail end of the group. On groups of 14 or more there are 3 guides for the security and comfort of the clients.

What sizes are the ATVs?
The single rider ATVs are Yamaha Beartrackers 250cc while the two rider ATVs are Honda Ranchers 350cc.

What happens once I reserve?
Once you send in a reservation with your credit card we will charge your card the amount of the tour. Then we will send you a coupon which you will print and bring with you to be given to the driver at the time of pickup. The coupon is your proof of purchase and will have a unique confirmation number and coupon number on it and an emergency phone number to call if something goes wrong.

What is your cancellation policy?
You can cancel any tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip is cancelled because the port is closed or due to bad weather then you will receive a 100% refund. Please remember we do not accept cancellations from anyone but the person that made the reservation. This is to protect you. Click Here! To see all Cancellation and Change Policy. 

What if I want to change the date of the trip?
No problem, we will gladly move any trip for you to a different day, space permitting, as long as you give us a minimum of 24 hours notice. There is no fee for changes.

Is it possible to make my reservation when I get to Cancun?
Yes. We do recommend you make all your tour your reservations as far in advance as possible so that you are sure to what you want, when you want it. During the high season from January to August there are many times we have no availability 2-3 days in advance.
To reserve once you arrive in Cancun call us at 898-4312 or if you are outside Cancun call us at 01-998-898-4312. If you have a U.S. cell phone you may call 1-800-860-5917.

We now have more people that want to go. What do we do?
To reserve space for more people once you arrive in Cancun call us at 898-4312 or if you are outside Cancun call us at 01-998-898-4312. If you have a U.S. cell phone, or are still in the states, you may call 1-800-860-5917. We will do our best to accommodate your other guests. Space permitting, no problem, or we will make recommendations of another day when we can accommodate all your guests.

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