Frequently
Asked Questions about the Dolphin Encounter and Shopping Day –
(while staying in Riviera Maya)
Questions about transportation
Questions about the Dolphin activity
Questions about Reservations
and cancellations
Questions about arriving by cruise ship
How do I get from my hotel in Cancun to the
Dolphin encounter area?
When you reserve we will send you map and you may either travel
by bus or by cab to the area. If you do not speak Spanish do not worry
as every cab driver knows where to take you or you can just hand him
the map and “X” marks the spot.
How do I get from my hotel in the Riviera
Maya to the dolphin swim area?
We DO NOT have hotel pick up for the Dolphin Encounter. We can
arrange a private transfer if you like just ask.
I have people who want to go and watch and
others want to do the Dolphin Activity. Can spectators go and watch
and how much does it cost?
Yes they can go. We have a program where for each paid dolphin
activity you are allowed one person to accompany you for free.
What must additional people pay if they want
to watch the dolphin activity?
They must pay the $13 entrance price to the Interactive Aquarium
To reserve for the Interactive Aquarium please click
here.
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Frequently Asked Questions click here
Must I be a good swimmer?
No you do not need to know how to swim. You will be on platform
only waist deep in the water.
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Frequently Asked Questions click here
How do I know you have space available?
While this is one of the most popular activities in Cancun if you
reserve 7 to 10 days in advance you have a 99% chance we have space
for you. We recommend you send in your reservation, complete with
your credit card information, and if space is not available we will
call or email you with when space is available. So be sure to include
your phone number on your reservation form.
Is it possible to make a reservation when
I get to the area?
We do recommend you make your reservations as far in advance as possible
so that you are sure to get the trip when you want to go. During the
high season from January to August there are many times we have no
space available 2-3 days in advance. To make your reservation once
you arrive in Cancun call us at 898-4312 or if you are outside Cancun
in the Riviera Maya call us at 01-998-898-4312, and from the states
1-800-860-5917.
What is your cancellation policy?
You can cancel any trip up to 24 hours before departure and only pay
a 5% administrative processing fee. If the trip is cancelled because
the port is closed by the port captain due to weather then you will
receive a 100% refund. Click
Here! To see all Cancellation and Change Policy.
Is the pricing on the website correct?
Yes. The prices are accurate and complete meaning that there are no
additional charges. Our guarantee is that you will not pay more than
that published price on our website.
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Frequently Asked Questions click here
I send in a reservation with my credit
card and what happens?
Once you send a reservation we confirm that there is space available.
Then we charge your card. We then put the confirmation number on a
coupon or voucher and send it to you in an email. You print it and
that is your paid receipt for the tour. You present the coupon at
check in.
What happens if there is no space in the
day or time I want?
If there is no space for the day and time you want we will not charge
your card. We will call or email you immediately and make a recommendation
as to when you may be able to do the event.
Should I send in my credit card with the
reservation?
Yes because you have a much better chance of getting the tour the
less time that goes by before the departure. If there is no space
available we will not charge your credit card but advise when the
tour is available closest to the date you want. If you send in a reservation
form without a credit card number inquiring about availability then
we respond, simply more time passes giving the tour more time to fill
up. Again once you are ready to reserve it is best to send your reservation
with a credit card. Please remember no reservation is made until we
have payment via your credit card or by other means.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation.
We will send you an update if we are going to be than 48 hours getting
you a response. If 48 hours has gone by and you have gotten no update
or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312
from the rest of the world. If you are already in Cancun our local
number is 898-4312 and if you are outside Cancun dial 01-998-898-4312.
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Frequently Asked Questions click here
We are arriving by cruise ship will we
be able to take this tour?
If you are arriving to Calica click
here for the Royal Dolphin Swim in Puerto Aventuras.
If you are arriving to Calica click
here for the Dolphin Encounter in Puerto Aventuras.
If you are arriving to Playa del Carmen click
here for the Royal Dolphin Swim in Puerto Aventuras.
If you are arriving to Playa del Carmen click
here for the Dolphin Encounter in Puerto Aventuras.
If you are arriving to Cozumel click
here for the Royal Dolphin Swim in Cozumel.
If you are arriving to Cozumel click
here for the Dolphin Encounter in Cozumel.
If you are arriving to Cancun then this page is for you. You can do
the swim but please check closely the itinerary of your ship and make
sure you have enough time.
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Frequently Asked Questions click here
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