FAQ
for the Dolphin Royal Swim on Isla Mujeres
Questions about
transportation
Questions about the dolphin activity
Questions about Reservations and cancellations
Questions about arriving by cruise
ship
Questions about
transportation
How do I get from
my hotel in Cancun to the dolphin swim area on Isla
Mujeres?
We will send you map on how to get to the departure
point to catch the boat to Isla Mujeres. The transportation
on the boat is included in your dolphin ticket price.
Please note the ferry departure times.
How do I get from
my hotel in the Riviera Maya to the dolphin swim area?
We have hotel pick up for the Dolphin activities from
the Riviera Maya. We will send you pick up times when
you reserve, just be sure to send us your hotel in
the Riviera Maya. We will take by van to the dock
where you will catch the ferry (boat) to Isla Mujeres.
I have people who
want to go and watch and others want to do the Dolphin
Activity. Can spectators go and watch and how much
does it cost?
Yes they can go. If they are in Cancun the cost will
be $10 for the ferry transfer to Isla Mujeres.
If they are in the Riviera Maya
the cost will be the $10 for the ground transportation
which they will pay as they board the van to get to
the ferry departure and they will need to pay $10
for the ferry transfer (boat) to Isla Mujeres.
We will make the reservation for the “non-swimmers”
too, so please include them on your reservation form
or when you call in your reservation.
I have a group of
people is there a bus or a large van to get us to
the dock?
No problem we have 33 passenger buses and 12 person
vans to move groups. Just let us know your needs.
Please make your group reservation group as far in
advance as possible as we do have limited space. For
groups of 12 or more we do have transportation available
from the Cancun hotel zone as well as from the Riviera
Maya.
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Questions about
the dolphin activity
Can people that are
not doing the dolphin swim watch?
Yes. There is a spectator area for people to watch
the participants in the dolphin swim. Spectators do
need to pay a $10 fee for the transportation from
the hotel to the Ferry dock and $10 for the ferry
ride over to the Dolphin area.
Where does actual
activity take place?
In a beautiful dolphin are on Isla Mujeres. The Dolphin
area has a restaurant and bar as well as some great
shopping attached.
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Questions about
Reservations and Cancellations
How do I know you
have space available?
While this is one of the most popular activities in
Cancun if you reserve 7 to 10 days in advance you
have a 99% chance we have space for you. We recommend
you send in your reservation, complete with your credit
card information, and if space is not available we
will call or email you with when space is available.
So be sure to include your phone number on your reservation
form.
Is it possible to
make a reservation when I get to the area?
We do recommend you make your reservations as far
in advance as possible so that you are sure to get
the trip when you want to go. During the high season
from January to August there are many times we have
no space available 2-3 days in advance. To make your
reservation once you arrive in Cancun call us at 898-4312
or if you are outside Cancun in the Riviera Maya call
us at 01-998-898-4312, and from the states 1-800-860-5917.
What is your cancellation
policy?
You can cancel any trip up to 24 hours before departure
and only pay a 5% administrative processing fee. If
the trip is cancelled because the port is closed by
the port captain due to weather then you will receive
a 100% refund. Click Here! To see all Cancellation
and Change Policy.
Is the pricing on
the website correct?
Yes. The prices are accurate and complete meaning
that there are no additional charges. Our guarantee
is that you will not pay more than that published
price on our website.
I send in a reservation
with my credit card and what happens?
Once you send a reservation we confirm that there
is space available. Then we charge your card. We then
put the confirmation number on a coupon or voucher
and send it to you in an email. You print it and that
is your paid receipt for the tour. You present the
coupon at check in.
What happens if
there is no space in the day or time I want?
If there is no space for the day and time you want
we will not charge your card. We will call or email
you immediately and make a recommendation as to when
you may be able to do the event.
Should I send in
my credit card with the reservation?
Yes because you have a much better chance of getting
the tour the less time that goes by before the departure.
If there is no space available we will not charge
your credit card but advise when the tour is available
closest to the date you want. If you send in a reservation
form without a credit card number inquiring about
availability then we respond, simply more time passes
giving the tour more time to fill up. Again once you
are ready to reserve it is best to send your reservation
with a credit card. Please remember no reservation
is made until we have payment via your credit card
or by other means.
How can I check
the status of my reservation?
It is our objective that you know what is happening
with your reservation. We will send you an update
if we are going to be than 48 hours getting you a
response. If 48 hours has gone by and you have gotten
no update or coupon please call 1-800-860-5917 from
the USA and Canada or +52-998-898-4312 from the rest
of the world. If you are already in Cancun our local
number is 898-4312 and if you are outside Cancun dial
01-998-898-4312.
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Questions about
arriving by Cruise Ship
We are arriving by
cruise ship in Cozumel. Will we be able to take this
tour?
Please click
here for How to do a Dolphin Activity in Cozumel
when arriving by Cruise Ship.
We are arriving by
cruise ship will we be able to take this tour?
If you are arriving to Calica click
here for the Royal Dolphin Swim in Puerto Aventuras.
If you are arriving to Calica click
here for the Dolphin Encounter in Puerto Aventuras.
If you are arriving to Playa del Carmen click
here for the Royal Dolphin Swim in Puerto Aventuras.
If you are arriving to Playa del Carmen click
here for the Dolphin Encounter in Puerto Aventuras.
If you are arriving to Cozumel click
here for the Royal Dolphin Swim in Cozumel.
If you are arriving to Cozumel click
here for the Dolphin Encounter in Cozumel.
If you are arriving to Cancun then this page is for
you. You can do the swim but please check closely
the itinerary of your ship and make sure you have
enough time.
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