Frequently
Asked Questions about the Cozumel 3 Reef Snorkeling Adventure
QUESTIONS ABOUT RESERVATIONS
AND CANCELLATIONS
QUESTIONS ABOUT THE DEPARTURE POINT
QUESTIONS ABOUT THE TOUR
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS | Back to Top
What happens once I reserve?
Once you send in a reservation with your credit card we will charge your card the amount of the tour. Then we will send you a coupon which you will print and bring with you to be given to the driver at the time of pickup. The coupon is your proof of purchase and will have a unique confirmation number and coupon number on it and an emergency phone number to call if something goes wrong. We will also send you a map to help you find us and us you.
What is your cancellation policy?
You can cancel any tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip is cancelled because the port is closed and your ship did not stop in Cozumel then you will get a 100% refund. Please remember we do not accept cancellations from anyone but the person that made the reservation. This is to protect you.
What if I want to change the date of the trip?
No problem, we will gladly move any trip for you to a different day, space permitting, as long as you give us a minimum of 24 hours notice. There is no fee for changes.
Is it possible to make my reservation when I get to Cozumel?
If you are coming in on a cruise ship the answer is No. If your are staying in Cozumel in a hotel the answer is Yes. We do recommend you make all your tour your reservations as far in advance as possible so that you are sure to what you want, when you want it.
Remember, there are only 14 spaces on one boat and 40 on the other. Some days three cruise ships dock in Cozumel and up to 6000 people disembark, so please reserve early.
During the high season from January to August there are many times we have no availability 2-3 days in advance.
To reserve once you arrive in Cozumel call us at 01-998-898-4312. If you have a U.S. cell phone you may call 1-800-860-5917.
QUESTIONS ABOUT THE DEPARTURE POINT | Back to FAQ | Back to Top
How do I find you?
When you arrive in Cozumel you will take a taxi to the Cozumel-Playa del Carmen Ferry Terminal about 5 minutes from where your cruise ship arrives. The Punta Langosta cruise ship pier is about two blocks from the departure point, so you may want to walk. There we will be looking for you and you for us. When you reserve we will send you exact instructions.
How much will a cab cost from the cruise ship dock?
As we depart from the Cozumel-Playa del Carmen ferry dock you need to come to us as the cruise ships dock at different piers. From the Punta Langosta cruise ship pier you are about two blocks from the departure point and we recommend you walk. If you elect not walk a taxi will cost about $5 USD for up to 5 people one way.
If you are at the International Pier you will be about 5 blocks from the departure point and a taxi will cost about $6 USD one way for up to 5 people.
If you arrive at the Puerta Maya pier you will need to take a cab. It is about 2 miles and a taxi will cost about $6 one way for up to 5 people.
We have a group can you provide transportation?
No, all transportation on Cozumel is done my taxis and you must use a taxi. There are van-taxis available which will accommodate 7 people.
Where and when do you drop us off at the end of the tour?
Your tour begins and ends at the Cozumel-Playa del Carmen Ferry dock.
QUESTIONS ABOUT WHAT TO BRING | Back to FAQ | Back to Top
What do we need to bring?
The usual things such as sunglasses, sunscreen, light cloths over a bathing suit and towel if you desire, a hat or cap, extra money, and of cameras.
QUESTIONS ABOUT THE TOUR AND THE SNORKELING | Back to FAQ | Back to Top
What reefs do you
visit?
The actual reefs we visit will depend on the weather and current
the day of your trip but normally we go to one or more of the following:
Paradise, Las Palmas, Chankanaab, Tormentos, Yucab, Punta Tunich,
San Francisco.
Do the boats have
shade?
Yes both boats have shade, but we still do recommend sun block and
a hat or cap, as well as a cover up for when you are on the boat.
Is the tour suitable
for children?
Yes, we have life jackets for them too.
They will have an excellent time snorkeling and it is safe.
Can we do this
tour privately?
Yes. With a minimum of 12 people we can arrange a private tour for
you for the 3 reef snorkeling adventure.
I have a group
what is the most you can accommodate?
We have a small glass bottom boat which can accommodate up to 16
people.
We can accommodate 43 people on our next size boat for a snorkel
trip.
If you have a larger group we can handle up to 63 people on our
large boat for a snorkel trip.
If you have more than 63 people we can still accommodate you may
just not all on the same boat. If you need a large boat for more
than 63 just let us know on a reservation form or call us at 1-800-860-5917.
Is a wet suit included for the snorkeling?
No, we include the basic snorkel gear – mask, fins, and snorkel.
If you want a wet suit we have them for rent for $10.
In the winter months you want a wet suit for protection from the ambient air not the water. The water is generally about 80 degrees Fahrenheit.
Back to FAQ
| Back to Top | Click
here to reserve |
