Frequently
Asked Questions about the Cozumel Beach Break - Paradise
QUESTIONS ABOUT THE DEPARTURE
QUESTIONS ABOUT THE TOUR
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT THE DEPARTURE
Where is the Cozumel Beach Break - Paradise located?
It is located on one of the best beaches on the southern end of Cozumel. When you reserve we will send you a map. Every taxi driver knows how to get there so don't worry.
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QUESTIONS ABOUT THE TOUR
What is included?
You get the use of the beach facilities or other inclusions above and the inclusions of the particular package that you select.
What do I need to bring?
We recommend that you wear your swimming suit or bring it so you can change into it. We also recommend that you bring a towel, insect repellent (bio degradable), and money to purchase your souvenir t-shirt or photograph and if you like, tips for the guides.
How long can we stay at the beach club?
When you reserve you can stay all day at the club or stay just a short while your decision.The club opens and 9:00 AM and closes at 6:00 PM
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QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
How do I know you have space available?
If you reserve 7 to 10 days in advance you have a 99% chance we have space for you. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form.
What is your cancellation policy?
You can cancel any tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip is cancelled because the port is closed or due to bad weather then you will receive a 100% refund. Please remember we do not accept cancellations from anyone but the person that made the reservation. This is to protect you.
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Cancellation and Change Policy
Is the pricing on the website correct?
Yes- we guarantee the prices you see. The prices are accurate and complete meaning that there are no additional charges. Our guarantee is that you will not pay more than that published price on our website. At the end of the tour a tip is optional and is generally 10% - 15% of the price depending on how much you like the tour and the service provided.
Is the pricing on the website
correct?
Yes- we guarantee the prices you see. The prices
are accurate and complete meaning that there are no additional charges.
Our guarantee is that you will not pay more than that published
price on our website. At the end of the tour a tip is optional and
is generally 10% - 15% of the price depending on how much you like
the tour and the service provided.
I send in a reservation with my credit card and what happens?
Once you send a reservation we confirm that there is space available. Then we charge your card. We then put the confirmation number on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the tour. You present the coupon at check in.
Should I send in my credit card with the reservation?
Yes because you have a much better chance of getting the tour the less time that goes by before the departure. If there is no space available we will not charge your credit card but advise when the tour is available closest to the date you want. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes giving the tour more time to fill up. Again once you are ready to reserve it is best to send your reservation with a credit card. Please remember no reservation is made until we have payment via your credit card or by other means.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 business hours getting you a response. If 48 business hours has gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in Cancun our local number is 898-4312 and if you are in Mexico but outside Cancun dial 01-998-898-4312.
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